Industry
Novus Service for CCTV and Security
Installs, upgrades and annual maintenance.
Novus Service helps CCTV and security installers quote systems, plan installation work, track field technicians and run annual maintenance contracts.
The challenge
- System quotes involve many components and frequent revisions.
- Installers work across many sites and need clear job details.
- Maintenance contracts renew yearly and are easy to lose track of.
How Novus Service helps
Quotation Management
Build multi-item system quotes and keep each revision on record.
Field Tracking
See installers on site and confirm visit times for each job.
Service Management
Track annual maintenance contracts and service calls per site.
Inventory Management
Know which cameras, recorders and cables each branch holds.
CCTV and Security: common questions
Can quotations have many line items?
Yes. Add cameras, recorders, cabling and labour from your catalogue and revise as the customer's needs change.
Can we manage multi-site customers?
Yes. Service history is kept per site, so a customer with several locations has a clear record for each.
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