Feature
Service Management
Run service requests, AMCs and warranties with full history.
Service management in Novus Service handles everything after the sale: service requests, complaints, scheduled maintenance, AMCs and warranties, with a full history for every customer, site and product.
Why teams use service management
Repeat revenue on schedule
Track AMCs and planned maintenance so renewal visits happen before contracts lapse.
Complete history
Every visit, part and note is stored against the customer and site, so any technician can pick up the job.
Faster complaint resolution
New requests are logged, assigned and tracked to closure, with overdue jobs flagged to managers.
After-sales that sells
Service visits surface upgrades and replacements that flow back to your sales team as new leads.
What's included
- Service requests and complaint logging
- AMC and warranty tracking
- Scheduled and recurring maintenance
- Service history per customer, site and product
- Job assignment to technicians by branch
- Status updates from the field
Popular with
AC and HVAC
Log every breakdown call, assign it by branch and track AMC visits and renewals.
Solar
Schedule recurring cleaning and maintenance visits for every installed site.
Water Purifiers and Appliances
Schedule recurring filter changes and separate warranty jobs from paid repairs.
CCTV and Security
Track annual maintenance contracts and service calls per site.
Elevators and Equipment
Schedule recurring maintenance and log breakdown calls against each unit.
Facility Management and Pest Control
Keep each client site's contract and visit history in one place.
Service Management: common questions
Can Novus Service manage AMC contracts?
Yes. You record each AMC against the customer and schedule its visits, so upcoming and overdue maintenance is visible.
Can a technician see a customer's past visits?
Yes. The job shows the service history for that customer and site, including parts used earlier.
How does service connect to sales?
Service requests and visits sit on the same customer record as leads and quotations, so after-sales work can open new opportunities.
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